Privacy Policy

Effective Date: December 16, 2025
Last Updated: December 16, 2025

RENEW.org (“RENEW.org,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our:

Website(s) and pages we operate (the “Website”)
Mobile application(s) branded RENEW.org (the “App”)
Courses, certificate programs, resources, and related services (together with the Website and App, the “Services”)

The RENEW.org Website and App are developed and maintained by Dubya Digital LLC as the official technology and development partner for RENEW.org. Unless stated otherwise, RENEW.org is the organization responsible for the Services and the handling of information described in this Privacy Policy.

By using our Services, you agree to the collection and use of information as described below.

1. Information We Collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from third parties (where applicable).

A. Information You Provide

Depending on how you use the Services, you may provide:

Contact information: name, email address, phone number
Account information: username, password (stored in an encrypted/hashed format where applicable), profile details
Course and program information: enrollment details, course progress, completion status, certificate-related details
Communications: messages you send to us (including support requests), feedback, survey responses
Event or registration information (if applicable): registration details for webinars, events, or programs

B. Information Collected Automatically

When you use the Website or App, we may automatically collect certain information, including:

Device information: device type, operating system, browser type, language settings
Identifiers and technical data: IP address, approximate location inferred from IP (city/state level), timestamps, referring URLs
Usage information: pages/screens viewed, clicks, search terms (within our Services), features used, session duration
App diagnostics: crash logs, performance data, and error reports

C. Cookies and Similar Technologies (Website)

We may use cookies, pixels, local storage, and similar technologies to operate the Website, remember preferences, and improve user experience.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

D. Information from Third Parties (Where Applicable)

We may receive information from service providers or platforms that help operate our Services, such as:

Email delivery and communications platforms
SMS/text messaging platforms
Analytics and performance tools
Hosting and infrastructure providers
Payment processors (if you make purchases)

We do not purchase consumer contact lists for marketing.

2. How We Use Your Information

We use information for the following purposes:

A. Provide and Operate the Services

Create and manage accounts
Provide access to articles, media, courses, and resources
Track course progress and program completion
Deliver certificates of completion (if offered)

B. Communicate With You

Respond to support requests and inquiries
Send service-related messages (e.g., account verification, security notices, updates)
Send newsletters, promotions, and announcements (you can opt out)

C. Improve and Secure the Services

Monitor performance, troubleshoot issues, and debug
Conduct analytics to understand usage and improve features
Protect against fraud, misuse, and security incidents

D. Legal and Compliance

Comply with legal obligations
Enforce our Terms & Conditions
Protect our rights, users, and the integrity of the Services

3. Text Messaging (SMS) and Messaging Terms

If you opt in to receive text messages, you agree to receive recurring automated marketing and informational text messages from RENEW.org.

Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with RENEW.org. RENEW.org reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. RENEW.org also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

Opt-Out / Help

You can cancel at any time by texting “STOP”. After you send “STOP,” we will send a message to confirm you have been unsubscribed and no more messages will be sent.
Text “HELP” at any time for instructions.
For support regarding our Services, email [email protected].

Number Changes

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. This duty to inform us is a condition of using this service to receive messages.

Program Changes

We reserve the right to change or terminate our messaging program at any time and to update these messaging terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes constitutes your acceptance.

4. Push Notifications (App)

If you enable push notifications in the App, we may send you notifications about updates, content, reminders, or relevant announcements. You can disable push notifications at any time through your device settings.

5. How We Share Information

We do not sell your personal information.

We may share information in the following limited situations:

A. Service Providers

We may share information with trusted vendors who help us operate the Services (e.g., hosting, communications, analytics, customer support, SMS delivery, and—if applicable—payments). These providers are authorized to use information only as needed to provide services to us and must protect it.

B. Legal and Safety

We may disclose information if we believe disclosure is required by law or necessary to:

Comply with a legal process or government request
Protect the rights, property, or safety of RENEW.org, our users, or others
Detect, prevent, or address fraud, security, or technical issues

C. Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

6. Analytics, Advertising, and Tracking

Analytics

We may use analytics tools to understand how users interact with the Services (e.g., pages visited, features used, crash reports). This helps us improve reliability and user experience.

Advertising and “Tracking”

We do not knowingly engage in “tracking” users across third-party apps and websites for targeted advertising unless we explicitly disclose it and, where required, obtain your consent.

If our practices change in the future, we will update this Privacy Policy and provide required disclosures and choices.

7. Data Retention

We retain personal information only as long as reasonably necessary to:

Provide the Services
Maintain your account and course history
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.

9. Your Choices and Rights

A. Marketing Emails

You may opt out of marketing emails at any time by using the unsubscribe link in the email. You may still receive transactional or service-related emails (e.g., account notices).

B. Text Messages

Opt out anytime by texting STOP (see Section 3).

C. Access, Update, or Delete

You may request access to, correction of, or deletion of your personal information by contacting [email protected].

If you have an account, you may also be able to update certain information within your profile settings.

D. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to request information about how we collect, use, and disclose personal information, and to request deletion or correction in certain circumstances.

RENEW.org does not sell personal information.

E. European Privacy Rights (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have certain rights under applicable law (including access, correction, deletion, restriction, objection, and data portability). You may also have the right to lodge a complaint with your local data protection authority.

10. International Users

If you access the Services from outside the United States, your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. By using the Services, you consent to such processing.

11. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us at [email protected], and we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and/or “Last Updated” date above.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact:

RENEW.org
Email: [email protected]
Mail: RENEW.org | PO Box 681573 | Franklin, TN 37068-1573

14. App Store & Platform Disclosures

The App may be distributed through third-party platforms (such as Apple’s App Store). These platforms may collect information subject to their own privacy policies. This Privacy Policy applies to information collected by RENEW.org through the Services.